HOW DO I MAKE A PURCHASE?

We are currently accepting payments via PayPal or credit/debit (MasterCard/Visa) cards!

  1. Click on an item to view all available details.
  2. Select which details you would like and click “Add to Cart”. This will take you to your shopping cart summary where you can choose to continue browsing or make your payment for the piece(s) chosen. Repeat the first two steps if you wish to add more items to your shopping cart.
  3. Click on “Next” once you’ve finalized your order. Confirm your mailing address and, please, remember to include your phone number so that we can put it on the delivery information just in case you’re not home. This way your postal carrier will be able to contact you.
  4. Pay via PayPal or credit/debit card and voila, you’re done!

HOW MUCH IS IT TO SHIP TO MY COUNTRY?

The prices of the items include shipping fees are determined by the promotion. Additional costs may apply

WHY DOES SHIPPING TAKE A WEEK? CAN I EXPEDITE MY ORDER?

Depending on your country, shipping may take anywhere from 3-5 days up to a week. However, we prefer to give a range of 10-15 business days in case of unexpected delays. Please note that packages to South Africa, South America, and the Middle East tend to take about a month or so longer than orders going to the US or UK. All orders come with a tracking number and delivery confirmation. In order to keep prices low, this is the best option for now, but we promise it’s worth it!

That being said, if you feel anxious at any time during the shipping process, feel free to email us and we’ll be glad to track the package for you and relay your concerns.

I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?

For each order, items are usually shipped within 1-2 business days. It usually takes less, but we just want to be safe. We highly recommend creating an account with us so you can keep track of your order’s movements. Also, please note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week and you won’t be disappointed.

INCORRECT ADDRESSES AND PACKAGES RETURNED TO SENDER

Packages that are shipped with an incorrect address provided by the customer during the ordering process are subject to an additional $15 USD shipping surcharge if the address has to be changed once the order ships. The delivery process will also be delayed in this case as the item will be delivered back to us before being resent depending on the circumstances.

Orders “Returned to Sender” by the carrier are subject to a $15 USD surcharge. This includes, but is not limited to: orders win which the customer provided and incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.

WHAT IF I FIND A DEFECTIVE ITEM OR AM NOT SATISFIED WITH THE QUALITY?

Before shipping, we give all the goods a mandatory check for defects. If it so happens that your item comes defective, please let us know within a day of receipt at info@coculture.com