Refunds, Payment Holds & Reimbursements
You may return any of the following items to C°CULTURE, in the same condition in which it was received. If the item is returned used, damaged, or missing parts, C°CULTURE may deduct the loss in value from the amount refunded.
Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed. The refund will be issued within 30 days of receiving your parcel. You will receive an email once the refund is completed. Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.
Replacement of Damaged of Defective Items
If you received a defective item that is sold by C°CULTURE and need to replace it with the same item, to request a replacement please contact Customer Service as soon as possible. Items that are fulfilled by C°CULTURE.com can't be replaced, but may be returned.
Returning Shipments without a Packing Slip
If you ordered an item that you want to return but can't find the packing slip, you can still return it via within 30 days of delivery of your shipment. You'll be asked to select the relevant order from order.
If you want to return an item that was given to you as a gift, please contact Customer Service as soon as possible. However, you will first need to ask the person who purchased the gift for you for the order number.
Returning a Gift
Gift returns are confidential. The C°CULTURE.com allows gift recipients and gift givers to return items fulfilled by C°CULTURE.com, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.
Once your return is processed, we'll send an C°CULTURE.com Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.
Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
To protect our employees and customers, C°CULTURE.com disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to C°CULTURE.com please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to C°CULTURE.com
Using our Return Mailing Label
The return mailing labels obtained from the C°CULTURE.com are valid only for returns shipped from within 30 days of delivery.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs and, if applicable, refund your Import Fees Deposit once the return is processed.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund along with any applicable Import Fees Deposit. The amount deducted will be the equivalent to our standard shipping costs for that item.
If you want to return an item, and are responsible for return shipping, you must purchase your own label and assume responsibility for return shipping, including the cost. Depending on the reason for the return, C°CULTURE may be responsible for arranging and paying for a suitable return method.
To return an order, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, with Expedited parcel, with signature, to:
• Please contact us firstname.lastname@example.org and look up your items with your order number and email address.
• Select which products you'd like to return then follow the instructions to submit a return request. Please allow 1-2 business days for your return to be approved.
• Print the Return Form and complete all the required fields.On the return form, please write the product quantity and return code for each product returned.
• Carefully pack your return in the original packaging to prevent damage during transit. To ensure a quick processing, make sure you print and complete the return form and enclose it in the package.
• Once your return is approved, you will receive an email with instructions on how and where to send your return. Products must arrive in new condition, unopened and with no signs of use in order to be accepted.
• Ship your items to the address provided in an email once your return request is approved. Please note, you are responsible for shipping the item back to us. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
• Please expect 14 business days for your order to be processed, once we receive it. During peak season, allow extra processing time due to higher than normal volumes. You’ll receive an email confirmation when your return is completed.