Our C°CULTURE Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Follow these steps to get your refund.

 

Contact Us

If an item hasn't arrived or isn't as
described, contact us within 30 days from
the actual delivery date or the estimated delivery date.

Not resolved? Let us know.

If you’ve reached out to us and the
issue still isn’t resolved after 3
business days, contact us.

We’ll get your money back. Fast.

You can count on hearing from us within
48 hours. If the item didn't arrive, didn't
match the description or you didn't get
your refund after returning the item, you
will receive your money back.

 

C°CULTURE.com Return Policy:

You may return any of the following items to C°CULTURE.com, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error or if the item qualifies for free returns within 30 days of delivery of your shipment (including gifts):

  • Any orders in its original condition
  • Any unopened (still in its plastic wrap) Pedicure Systems, Foot File, Foot Exfoliator, File Kits, Nail Cleansers, Nail Polish, Nail Extension Sets, Nail Lamps

Please note that we cannot accept the return of opened items more than 30 days past delivery.  We can only process returns and refunds for items purchased at C°CULTURE.com, you may return eligible for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) 

If you ordered your item from an C°CULTURE.com, please see our return procedure for more information about returning your order.

Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

To protect our employees and customers, C°CULTURE.com disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to C°CULTURE.com please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to C°CULTURE.com

Replacement of Damaged of Defective Items

If you received a defective item that is sold by C°CULTURE  and need to replace it with the same item, to request a replacement please contact Customer Service as soon as possible. Items that are fulfilled by C°CULTURE.com can't be replaced, but may be returned.

Using our Return Mailing Label

The return mailing labels obtained from the C°CULTURE.com are valid only for returns shipped from within 30 days of delivery.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs and, if applicable, refund your Import Fees Deposit once the return is processed.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund along with any applicable Import Fees Deposit. The amount deducted will be the equivalent to our standard shipping costs for that item.

Returning a Gift

Gift returns are confidential. The C°CULTURE.com allows gift recipients and gift givers to return items fulfilled by C°CULTURE.com, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Once your return is processed, we'll send an C°CULTURE.com Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

Returning Shipments without a Packing Slip

If you ordered an item that you want to return but can't find the packing slip, you can still return it via within 30 days of delivery of your shipment. You'll be asked to select the relevant order from order.

If you want to return an item that was given to you as a gift, please contact Customer Service as soon as possible. However, you will first need to ask the person who purchased the gift for you for the order number.

Returning Procedure

    • Please contact us hello@coculture.com and look up your items with your order number and email address.
    • Select which products you'd like to return then follow the instructions to submit a return request. Please allow 1-2 business days for your return to be approved.
    • Print the Return Form and complete all the required fields.
    • On the return form, please write the product quantity and return code for each product returned.
    • Carefully pack your return in the original packaging to prevent damage during transit. To ensure a quick processing, make sure you print and complete the return form and enclose it in the package.
    • Once your return is approved, you will receive an email with instructions on how and where to send your return. Products must arrive in new condition, unopened and with no signs of use in order to be accepted. 
    • Ship your items to the address provided in an email once your return request is approved. Please note, you are responsible for shipping the item back to us. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
    • Please expect 14 business days for your order to be processed, once we receive it. During peak season, allow extra processing time due to higher than normal volumes. You’ll receive an email confirmation when your return is completed. 
To return an order, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to:

Postal Box 1266
Montreal, Quebec
H4L 4X1

 

Refund Procedure

Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed. The refund will be issued within 30 days of receiving your parcel. You will receive an email once the refund is completed. Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.


Please Note: Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience by clicking hereIn such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction. 

Change A Submitted Order
Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. As long as the package remains unopened, _ should not charge to return the package to us.   If your package was already delivered, you may request to return the unopened box to us at your local post office, free of charge.

If the box has been opened and/or repackaged, you will need to pay return shipping. Please note we would not reimburse these shipping fees in that event. Please note that all returns must be sent within 30 days from the date the package was delivered. The refunded amount will be processed within 15 days once we received the returned package


We wish to ensure your complete satisfaction while shopping on C°CULTURE.COM. We will gladly accept the return of any item purchased meets one of the following reasons below: Product damaged during transport

    • Wrong product shipped
    • Product does not meet my expectations
    • Faulty texture/fragrance/allergy
    • Faulty device/container product
    • I do not like the gift I’ve received

Our guarantee is simple. If you don't look, feel or notice an immediate improvement on your skin than we wont want you to pay. Love them our well buy them back from you! No questions asked! At C°CULTURE we stand behind our service, our products and our customers. That is why we have a 100% money back guarantee behind every purchase.  

We pride our standards and are committed to continuously leave an impact on the amazing products we stand by. Every standard that leaves our facility includes a guarantee behind every purchase so, if for any reason, you are not completely satisfied with your products, we want to know. Please contact Customer Service and we’ll be glad to help.

Phone
8am to 7pm EST Mon-Thur
and 8am - 3pm Friday 1-868-266-0081
For all general inquiries, please contact us at hello@coculture.com